I. General Provisions
These General Terms and Conditions of Sale define, without restriction or reservation, the contract between CHÂTEAU DE POMMARD, a simplified joint-stock company (SAS) with share capital of €61,028.00, whose registered office is located at 15 rue Marey-Monge, 21630 Pommard, registered with the Dijon Trade and Companies Register under number SIREN 517 220 075, and with intra-community VAT number FR28 517 220 075, hereinafter referred to as the Seller, and any natural person, hereinafter referred to as the Client, wishing to purchase a tasting experience directly at Château de Pommard.
Any reservation implies full and unconditional acceptance by the Client of these Terms and Conditions of Sale, which prevail over any other general or specific terms not expressly authorized by the Seller. The Seller reserves the right to adapt or amend these terms and conditions until the reservation is confirmed.
II. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the French Public Health Code prohibit the sale of alcohol to minors.
Any person participating in a tasting experience undertakes to be at least 18 years old on the date of the event.
III. Prices
Prices are expressed in euros, inclusive of all taxes (VAT included) applicable on the date of the order. Any change in the VAT rate may be reflected in the prices of the products.
The Seller reserves the right to modify prices at any time, it being understood that the price displayed on the date of the order shall be the only price applicable to the Client.
Any promotional offers valid at the time of order confirmation will be applied according to the conditions displayed.
Offers and prices are valid depending on the Client’s allocation and subject to availability.
If an experience becomes unavailable after the order is placed, the Client will be informed as soon as possible by post, email, or telephone. The Seller will then offer either (i) a comparable experience of similar quality and price, OR (ii) another available time slot, OR (iii) cancellation and refund of the experience.
If payment has already been made, the Seller undertakes to reimburse the Client within 30 business days of receiving the information necessary to process the refund.
IV. Payment Terms
Full payment must be made on-site prior to the start of the tasting experience.
Payment may be made by the following methods:
Cash (maximum amount of €1,000, increased to €15,000 if the Client’s tax residence is outside France and the payment is for personal purposes).
The Seller reserves the right to request certain payment or billing information from the Client, including the credit card number, expiry date, billing address, and any other necessary details.
For more information on how your data is managed, please refer to our Privacy Policy available on our website chateaudepommard.com.
The Client declares and warrants that they are legally authorized to use any credit card or other means of payment in connection with any purchase, and that the information provided to the Seller is true, accurate, and complete.
The Seller may use third-party services to facilitate payment and purchases. By submitting their information, the Client authorizes the Seller to transmit such information to these third parties, in accordance with the Privacy Policy.
No discount shall be granted for early payment.
The Seller reserves the right to refuse or unilaterally cancel any reservation if fraud, unauthorized, or illegal activity is suspected.
All reservations are, in any case, subject to availability.
V. Non-Payment
The Seller reserves the right to refuse to honor a reservation from a Client who has not fully or partially paid a previous order, or in the event of a last unpaid order, or in the case of an ongoing dispute with the Client.
VI. Late Payment Penalties
The Client must pay for the order within the timeframe agreed upon when the contract was established with the Seller.
Failure to comply with these deadlines will automatically result in the application of late payment penalties from the first day of delay, without prior notice.
The Client will be informed of such penalties by post or email.
Late payment penalties are calculated as follows:
The number of overdue days is calculated from the day following the maximum payment date agreed between the Seller and the Client.
VII. Order Confirmation
A reservation is considered confirmed once full payment has been received; a confirmation email will then be sent to the Client at the email address provided.
It is the Client’s responsibility to provide a valid billing address, telephone number, and email address for order confirmation. If, after verification, the Client notices any inaccuracies, they must contact the Seller immediately to correct them.
The Seller cannot be held responsible for any issue or additional cost resulting from incorrect information provided by the Client.
Order confirmation implies full and unconditional acceptance of these Terms and Conditions of Sale by the Client, acknowledgment of having read them, and waiver of their own purchase conditions or any others not mentioned herein.
VIII. Experience Process
Tasting experiences are carried out exclusively at Château de Pommard, by reservation only, except in the case of special events, the details of which shall be defined between the Client and the Seller.
Tasting experiences are conducted by professional, salaried experts in oenology.
IX. Code of Conduct
Tasting experiences take place in a convivial atmosphere; appropriate attire (for example, smart casual) is required. The Seller reserves the right to refuse service to any Client whose attire is deemed inappropriate.
In the case of a special event (e.g., bachelor/bachelorette party, birthday), the Client must contact the Seller in advance to confirm the feasibility of any specific requests or requirements.
The Seller reserves the right to refuse service to any Client whose apparent state of intoxication could compromise the proper conduct of the tasting.
The wine portions served during tasting experiences are deliberately small, and spittoons are provided to allow Clients to drive afterward if necessary. The Seller expects Clients to be responsible for ensuring they are fit to drive after the tasting. Breathalyzers are available on request at the Château reception.
For everyone’s comfort, the Seller requires Clients to behave respectfully and responsibly. The Seller reserves the right to remove any Client whose behavior is inappropriate toward staff or other guests, before or during a tasting experience.
Children are welcome during tasting experiences, provided they are under the sole supervision of their accompanying adults (except for Youth Experiences, for which additional information is available upon request). The Seller does not provide childcare services.
Pets are allowed during tasting experiences, provided they are under the sole supervision of their owners. They must be kept on a leash within the château grounds.
Punctuality is essential. Clients are asked to arrive approximately 15 minutes before the start of the tasting experience. In the event of a delay, the Client must inform the Seller as soon as possible. Depending on availability, the tasting experience may be postponed or shortened.
X. Rescheduling and Cancellations
The Client may cancel or reschedule a reservation free of charge up to 24 hours before the scheduled appointment time. After this deadline, the service will be considered confirmed and due in full. If payment has already been made, no refund will be issued.
A rescheduled tasting experience must take place within one year of the originally scheduled date.
The Seller cannot be held responsible for any losses or damages resulting from the cancellation or rescheduling of a reservation if such are due to circumstances beyond its control, including but not limited to:
XI. Indirect Damages
In the event of non-compliance by the Seller, regardless of cause, the Seller’s liability shall be limited solely to the refund of the service, and under no circumstances to any indirect damages that the Client may claim. Such indirect damages include, but are not limited to, loss of income, profits, interest, business opportunities, or any loss related to the inability to participate in the tasting experience.
XII. Legal Warranty of Conformity
The legal warranty of conformity covers the services offered by the Seller. If they prove to be defective, contain a significant flaw, or do not correspond to their description, the Seller will provide a full or partial refund.
The Seller reserves the right to request proof of non-conformity from the Client, including photographs if applicable.
The legal warranty is valid for two years from the date of the experience. After this period, the Seller reserves the right not to grant compensation to the Client.
These provisions apply only to services purchased directly from the Seller.
XIII. Liability and Applicable Law
The laws of France govern these Terms and Conditions of Sale. The language in which this contract has been drafted is French; any translation is provided for informational purposes only.
In the event of a dispute, the Client shall first contact the Seller in an attempt to reach an amicable resolution.
If no agreement is reached, the Dijon Court shall have exclusive jurisdiction over any dispute relating to the application of these Terms and Conditions, without prejudice to the Seller’s right to bring action before any other competent court, and except in cases where the provisions of the French Code of Civil Procedure determine jurisdiction.
I. General Information
These General Terms and Conditions of Sale define, without restriction or reservation, the contract between the company CHÂTEAU DE POMMARD, a simplified joint-stock company (SAS) with a share capital of €61,028.00, whose registered office is located at 15 rue Marey-Monge, 21630 Pommard, registered with the Dijon Trade and Companies Register under number SIREN 517 220 075, and with EU VAT number FR28 517 220 075, hereinafter referred to as “the Seller,” and any legal entity, hereinafter referred to as “the Client,” wishing to purchase a tasting experience directly at Château de Pommard.
Any reservation implies the Client’s full and unconditional acceptance of these General Terms and Conditions of Sale, which take precedence over any other general or specific conditions not expressly approved by the Seller. The Seller reserves the right to amend or modify these terms until the reservation is confirmed.
II. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the French Public Health Code prohibit the sale of alcohol to minors. Any person participating in a tasting experience must be at least 18 years of age on the date of the event.
III. Pricing
Prices are expressed in euros, inclusive of all taxes (VAT included), as applicable on the date of the order. Any change in the VAT rate may be reflected in the price of the items.
The Seller reserves the right to modify its prices at any time, it being understood that the price displayed on the day of the order shall be the only price applicable to the Client.
Any promotional offers in effect at the time of order confirmation will be applied in accordance with the stated terms and conditions.
Offers and prices are valid according to the Client’s allocation and subject to availability. If an experience becomes unavailable after the order is placed, the Client will be notified by post, email, or telephone as soon as possible. The Seller will then offer either an equivalent experience of similar quality and price, an alternative time slot, or the cancellation and refund of the experience.
If payment has already been made, the Seller undertakes to reimburse the Client within 30 working days of receiving the information necessary to process the refund.
IV. Payment Terms
Full payment must be made on-site before the start of the tasting experience, unless otherwise agreed upon between the parties.
The following methods may be used to make payment:
The Seller reserves the right to request certain payment and billing information from the Client, including credit card number, card expiration date, billing address, EU VAT number, and any other necessary details.
For more information about how your data is processed, please consult our Privacy Policy available at chateaudepommard.com.
The Client declares and warrants that they have the legal right to use any credit card or other payment method in connection with their purchase, and that the information provided to the Seller is accurate and complete.
The Seller may use third-party services to facilitate payment and purchases. By submitting their information, the Client authorizes the Seller to share it with such third parties, in accordance with the Privacy Policy.
No discount will be granted for early payment.
The Seller reserves the right to refuse or unilaterally cancel any reservation if fraud, unauthorized, or illegal activity is suspected.
All reservations are subject to availability.
V. Non-Payment
The Seller reserves the right to refuse to honor a reservation made by a Client who has not paid for a previous order in whole or who has an outstanding dispute with the Seller.
VI. Late Payment Penalties
The Client must make payment within the deadlines agreed upon in the contract with the Seller.
Failure to comply with these deadlines will result in the application of late payment penalties starting from the first day of delay, without prior notice.
The Client will be notified of the penalties owed by post or email.
Late payment penalties consist of:
The number of overdue days is calculated from the day following the agreed payment deadline.
VII. Order Confirmation
A reservation is considered confirmed once full payment has been received. A confirmation email will then be sent to the Client at the email address provided.
It is the client’s responsibility to provide a valid billing address, phone number, and email address for confirmation purposes. If the Client notices any inaccuracies after submission, they must contact the Seller immediately to correct them.
The Seller cannot be held liable for any issues with the reservation or any additional costs arising from incorrect information provided by the Client.
Order confirmation constitutes full and unconditional acceptance of these General Terms and Conditions of Sale by the Client, acknowledgment of having read them, and waiver of any other purchasing conditions not stated herein.
VIII. Experience Details
Tasting experiences are conducted exclusively at Château de Pommard and require advance reservation, except for special events, which will be arranged directly between the Client and the Seller.
Tasting experiences are led by professional employees, experts in oenology.
IX. Code of Conduct
Tasting experiences are held in a friendly atmosphere; appropriate attire, such as business or casual wear, is required. The Seller reserves the right to refuse entry to a Client whose attire is deemed inappropriate.
For special corporate events (such as company seminars, farewell gatherings, birthdays, etc.), the Client must contact the Seller in advance to confirm feasibility and any specific requirements.
The Seller reserves the right to refuse a Client whose apparent state of intoxication may disrupt the proper conduct of the tasting.
Wine servings during tastings are intentionally limited, and spittoons are provided to allow Clients to drive afterward if needed. The Seller expects the Client to act responsibly regarding their ability to drive after a tasting. Breathalyzers are available upon request at the Château reception.
For everyone’s comfort, the Seller requires respectful and responsible behavior. The Seller reserves the right to expel any Client displaying inappropriate conduct toward staff or other guests, before or during a tasting experience.
Children are welcome during tasting experiences under the exclusive supervision of their accompanying adults (except for “Youth Experiences,” about which information is available upon request). The Seller does not offer childcare services.
Pets are permitted during tasting experiences under the owner’s supervision and must be kept on a leash within the Château grounds.
Punctuality is essential. Clients are advised to arrive approximately 15 minutes before the scheduled start of the tasting. In the event of delay, the Client agrees to inform the Seller as soon as possible. Depending on availability, the experience may be postponed or rescheduled.
X. Postponements and Cancellations
For any issue regarding a reservation, the Client must first contact the Seller to seek an amicable resolution. This can be done by completing the complaint form available at chateaudepommard.com, by email at care@chateaudepommard.com, or by phone at +33 (0)3 80 22 07 99. They may also speak directly with their Château representative.
The Client may cancel or reschedule a reservation free of charge up to 24 hours before the scheduled time. Beyond this period, the service will be considered confirmed and due; if payment has been made, no refund will be issued.
A rescheduled tasting must take place within one year of the originally scheduled date.
The Seller cannot be held responsible for losses or damages resulting from the cancellation or postponement of a reservation due to circumstances beyond its control, such as:
XI. Indirect Damages
In the event of non-performance by the Seller, regardless of cause, the Seller shall only be liable for the reimbursement of the service and shall not be held responsible for any indirect damages claimed by the Client.
Indirect damages include, but are not limited to, loss of income, profits, interest, or business opportunities, and any loss resulting from the inability to carry out the tasting experience.
XII. Legal Guarantee of Conformity
The services offered by the Seller are covered by the legal guarantee of conformity. If the item is found to be defective, substantially flawed, or not as described, the Seller will offer a full or partial refund.
The Seller reserves the right to request proof of non-conformity, including photographic evidence.
This legal guarantee is valid for two years from the date of the experience. After this period, the Seller reserves the right to deny compensation.
These provisions apply only to services purchased directly from the Seller.
XIII. Liability and Governing Law
These General Terms and Conditions of Sale are governed by French law. The language in which this contract is written and recorded is French; any translation is provided for informational purposes only.
In the event of a dispute, the Client shall first contact the Seller to seek an amicable resolution.
If no agreement is reached, the Court of Dijon shall have exclusive jurisdiction over any disputes relating to the application of these Terms and Conditions, without prejudice to the Seller’s right to bring the matter before another competent court, and except in cases where jurisdiction is determined by the French Code of Civil Procedure.
I. General Provisions
These General Terms and Conditions of Sale define, without restriction or reservation, the contract between CHÂTEAU DE POMMARD, a simplified joint-stock company (SAS) with a share capital of €61,028.00, whose registered office is located at 15 rue Marey-Monge, 21630 Pommard, France, registered with the Dijon Trade and Companies Register under number SIREN 517 220 075, with intra-community VAT number FR28 517 220 075, hereinafter referred to as “the Seller,” and any natural person, hereinafter referred to as “the Client,” wishing to make a remote purchase of a tasting experience.
Any booking implies full and unreserved acceptance by the Client of these General Terms and Conditions of Sale, which prevail over any other general or specific conditions not expressly approved by the Seller. The Seller reserves the right to adapt or modify the terms and conditions up to the validation of the booking.
II. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the French Public Health Code prohibit the sale of alcohol to minors. Any person participating in a tasting experience undertakes to be at least 18 years of age on the date of the event.
III. Prices
Prices are displayed in euros, including all taxes (VAT included), based on the VAT rate applicable on the date of the order. Any change in the VAT rate may be reflected in the item price.
The Seller reserves the right to modify prices at any time, it being understood that the price displayed on the day of the order shall be the only one applicable to the Client.
Any promotional offers in effect at the time the order is confirmed will be applied in accordance with the stated terms and conditions.
Offers and prices are valid according to the Client’s allocation and subject to availability. Should an experience become unavailable after the order is placed, the Client will be informed as soon as possible via postal mail, email, or telephone. The Seller will then propose an equivalent experience at a similar price, an alternative time slot, or a cancellation and refund of the experience. If payment has already been made, the Seller agrees to reimburse the Client within 30 business days upon receipt of the necessary refund information.
IV. Payment Terms
Full payment must be made on-site before the start of the tasting experience, unless otherwise agreed upon between the parties.
The following methods may make payment:
The Seller reserves the right to request from the Client certain payment and billing information, including the credit card number, expiration date, billing address, and any other necessary details.
For more information on data handling, please consult our Privacy Policy at chateaudepommard.com.
The Client declares and guarantees that they are legally entitled to use any credit card or other payment method in connection with any purchase, and that the information they provide to the Seller is accurate and complete.
The Seller may use third-party services to facilitate payment and purchase processing. By submitting their information, the Client authorizes the Seller to transmit it to these third parties, subject to the Seller’s Privacy Policy.
No discount will be granted for early payment.
The Seller reserves the right to refuse or unilaterally cancel a booking if fraud, or an unauthorized or illegal transaction, is suspected.
All orders will be honored within the limit of available spaces.
V. Non-Payment
The Seller reserves the right to refuse to honor a booking made by a Client who has not fully or partially paid a previous order, or in the event of a prior unpaid order, in whole or in part, or in the case of an ongoing dispute with the Client.
VI. Late Payment Penalties
The Client must settle their order within the time limits agreed upon in the contract established with the Seller.
A Client who fails to meet these deadlines will be subject to late payment penalties from the first day of delay, without prior notice.
The Client will be informed of the application of these penalties by postal mail or email.
Late payment penalties are calculated as follows:
The number of days of delay is calculated from the day after the maximum payment date agreed between the Seller and the Client.
VII. Order Confirmation
A booking is considered confirmed once full payment has been received; a confirmation email will then be sent to the Client at the email address provided.
It is the Client’s responsibility to provide a valid billing address, phone number, and email address for order confirmation. If, after verification, the Client finds any inaccuracy in this information, they must contact the Seller immediately to correct it.
The Seller cannot be held responsible for any issues related to the booking or for any costs resulting from incorrect information provided by the Client.
Order confirmation implies full and unconditional acceptance of these General Terms and Conditions of Sale by the Client, acknowledgment of having read them, and waiver of any of their own purchasing conditions or any conditions not stated herein.
VIII. Experience Process
Tasting experiences are available exclusively at Château de Pommard, by reservation only, except for special events, the terms of which will be defined between the Client and the Seller.
Tasting experiences are conducted by salaried professionals, experts in oenology.
IX. Code of Conduct
Tasting experiences are conducted in a convivial atmosphere; appropriate attire, such as bright casual dress, is required. The Seller reserves the right to refuse entry to any Client whose attire is deemed inappropriate.
In the event of a private occasion (such as a bachelorette/bachelor party, or a birthday), the Client must contact the Seller in advance to confirm the feasibility of any specific requests or logistical constraints.
The Seller reserves the right to refuse any Client whose apparent state of intoxication could compromise the proper conduct of the tasting.
The wine servings during tastings are deliberately small, and spittoons are provided to allow Clients to drive safely afterward if necessary. The Seller expects Clients to be fit to drive at the end of a tasting. Breathalyzers are available upon request at the Château reception.
For everyone’s comfort, the Seller requires Clients to maintain respectful and responsible behavior. The Seller reserves the right to expel any Client whose behavior is deemed inappropriate toward staff or other guests, before or during a tasting experience.
Children are welcome at tasting experiences, under the exclusive supervision of their accompanying adults (except for Youth Experiences, for which further details are available upon request). The Seller does not provide childcare services.
Pets are permitted during tasting experiences, provided they are under the sole supervision of their owners. They must be kept on a leash within the Château grounds.
Punctuality is essential. Clients are asked to arrive approximately 15 minutes before the scheduled start of their tasting experience. In the event of a delay, they agree to inform the Seller as soon as possible. Depending on the Seller’s availability, the tasting may be postponed or rescheduled.
X. Right of Withdrawal
The Client has a 14-day right of withdrawal from the day following the confirmation of their booking, exchange, or cancellation, without penalty. The Client must contact the Seller either through the online form available at chateaudepommard.com, by email at care@chateaudepommard.com, or by phone at +33 (0)3 80 22 07 99.
XI. Postponements and Cancellations
For any issue related to their booking, the Client must first contact the Seller to seek an amicable solution. This can be done by completing the complaint form available at chateaudepommard.com, by email at care@chateaudepommard.com, or by phone at +33 (0)3 80 22 07 99.
The Client may cancel or reschedule a booking free of charge up to 24 hours before the scheduled appointment time. After this deadline, the service will be considered confirmed and payable by the Client; if payment has already been made, no refund will be granted.
A postponed tasting experience must take place within one year of the originally scheduled date.
The Seller cannot be held responsible for any loss or damage resulting from the cancellation or postponement of a booking if caused by circumstances beyond its control, such as:
XII. Indirect Damages
In the event of a breach of obligations by the Seller, whatever the cause, the Seller shall only be liable for reimbursement of the service and not for any indirect damages claimed by the Client. Such indirect damages include, but are not limited to, loss of income, profits, interest, business opportunities, or any loss resulting from the inability to attend the tasting experience.
XIII. Legal Guarantee of Conformity
The legal guarantee of conformity covers the services provided by the Seller. If they prove defective, contain a significant fault, or do not match their description, the Seller will offer a full or partial refund.
The Seller reserves the right to request proof of non-conformity from the Client, including photographic evidence.
The legal guarantee is valid for two years from the date of the experience. After this period, the Seller reserves the right not to grant compensation.
These provisions apply only to services purchased directly from the Seller.
XIV. Professional Liability Insurance
The Seller confirms being insured by AXA Assurances IARD Mutuelle, represented by O. Mouquet and P. & M. Mathieu, general agents based at 5 rue du Faubourg Nicolas, 21200 Beaune, France, and contactable by telephone at +33 (0)3 80 22 73 28 or by email at agence3m@axa.fr.
XV. Liability and Applicable Law
These General Terms and Conditions of Sale are governed by French law. This contract was drafted in French; any translation provided is for informational purposes only.
In the event of a dispute, the Client must first contact the Seller to reach an amicable resolution. The Client may also refer the matter to a consumer mediator.
If no agreement is reached, the Tribunal of Dijon shall have sole jurisdiction over any dispute arising from the application of these General Terms and Conditions of Sale, without prejudice to the Seller’s right to bring proceedings before any other competent court, and except for cases where jurisdiction is determined by the French Code of Civil Procedure.
I. General Information
These General Terms and Conditions of Sale define, without restriction or reservation, the contract between the company CHÂTEAU DE POMMARD, a simplified joint-stock company (SAS) with a share capital of €61,028.00, whose registered office is located at 15 rue Marey-Monge, 21630 Pommard, registered with the Dijon Trade and Companies Register under number SIREN 517 220 075, and with EU VAT number FR28 517 220 075, hereinafter referred to as “the Seller,” and any legal entity, hereinafter referred to as “the Client,” wishing to make a remote purchase of tasting experiences.
Any reservation implies the Client’s full and unconditional acceptance of these General Terms and Conditions of Sale, which take precedence over any other general or specific conditions not expressly approved by the Seller. The Seller reserves the right to amend or modify these terms and conditions until the reservation is confirmed.
II. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the French Public Health Code prohibit the sale of alcohol to minors. Any person participating in a tasting experience must be at least 18 years of age on the date of the event.
III. Pricing
Prices are expressed in euros, inclusive of all taxes (VAT included), as applicable on the date of the order. Any change in the VAT rate may be reflected in the price of the items.
The Seller reserves the right to modify its prices at any time, it being understood that the price displayed on the day of the order shall be the only one applicable to the Client.
Any promotional offers in effect at the time of the order will be applied in accordance with the stated terms and conditions.
Offers and prices are valid according to the Client’s allocation and subject to availability.
If an experience becomes unavailable after the order is placed, the Client will be notified by post, email, or telephone as soon as possible.
The Seller will then offer:
If payment has already been made, the Seller undertakes to reimburse the Client within 30 working days of receiving the necessary refund information.
IV. Payment Terms
In principle, full payment must be made upon confirmation of the order.
By agreement with the Seller, the Client may benefit from alternative payment terms; however, payment must not exceed 30 days from the end of the month following the date of the tasting experience.
The following methods may be used to make a payment:
The Seller reserves the right to request specific payment and billing information from the Client, including the credit card number, card expiration date, billing address, EU VAT number, and/or shipping details for the goods.
For more information on data processing, please refer to our Privacy Policy available on chateaudepommard.com.
The Client declares and warrants that they have the legal right to use any credit card or other payment method in connection with the purchase and that all information provided to the Seller is accurate and complete.
The Seller may use third-party services to facilitate payment and purchase transactions. By submitting their information, the Client authorizes the Seller to transmit it to these third parties, subject to the Seller’s Privacy Policy.
No discount will be granted for early payment.
The Seller reserves the right to refuse or unilaterally cancel an order if fraud, unauthorized, or illegal activity is suspected.
All orders are subject to availability.
V. Non-Payment
The Seller reserves the right to refuse to fulfill an order placed by a Client who has not paid in whole or in part for a previous order, or who has an ongoing dispute with the Seller.
VI. Late Payment Penalties
The Client must pay for the order within the deadlines agreed upon in the contract with the Seller.
Failure to do so will result in the application of late payment penalties from the first day of delay.
The Client will be informed of the penalties due by post or email.
Late payment penalties include:
The number of overdue days is calculated from the day following the agreed payment deadline.
VII. Order Confirmation
An order is considered confirmed once full payment has been received. A confirmation email will then be sent to the Client at the email address provided.
It is the Client’s responsibility to provide a valid billing address, telephone number, and email address for order confirmation. If, upon verification, the Client notices an error, they must notify the Seller immediately to correct it.
The Seller cannot be held liable for any issues with the order or for additional costs resulting from incorrect information provided by the Client.
Order confirmation constitutes full and unconditional acceptance of these General Terms and Conditions of Sale by the Client, acknowledgment of having read them, and waiver of any purchasing conditions not stated herein.
VIII. Experience Details
Tasting experiences are conducted exclusively at Château de Pommard and require prior reservation, except for special events, which will be arranged directly between the Client and the Seller.
Tasting experiences are led by professional employees, experts in oenology.
IX. Code of Conduct
Tasting experiences take place in a convivial atmosphere; appropriate attire, such as business or casual dress, is required. The Seller reserves the right to refuse entry to a Client whose attire is deemed inappropriate.
For special events (corporate seminars, farewell gatherings, birthdays, etc.), the Client must contact the Seller in advance to confirm feasibility and any specific requirements.
The Seller reserves the right to refuse a Client whose apparent state of intoxication may disrupt the proper conduct of the tasting.
Wine servings during tastings are intentionally limited, and spittoons are provided so that Clients may safely drive afterward if necessary. The Seller expects the Client to be in a condition to drive at the end of the tasting. Breathalyzers are available upon request at the Château reception.
For everyone’s comfort, the Seller requires respectful and responsible behavior. The Seller reserves the right to expel any Client displaying inappropriate behavior toward staff or other guests, before or during the tasting experience.
Children are welcome during tastings under the exclusive supervision of their accompanying adults (except for “Youth Experiences,” about which information is available upon request). The Seller does not provide childcare services.
Pets are permitted during tasting experiences under the owner’s supervision and must be kept on a leash within the Château grounds.
Punctuality is essential. Clients are advised to arrive approximately 15 minutes before the scheduled start of the tasting. In the event of a delay, the Client must notify the Seller promptly. Depending on availability, the tasting may be postponed or rescheduled.
X. Right of Withdrawal
The Client has a 14-day withdrawal period, starting the day after reservation confirmation, during which they can exchange or cancel without penalty, provided the sale does not fall within the Client’s primary business activity and the company employs fewer than five employees.
The Client should first contact the Seller—either the representative who handled the sale or, if unavailable, by completing the online form on chateaudepommard.com, emailing care@chateaudepommard.com, or calling +33 (0)3 80 22 07 99.
XI. Postponements and Cancellations
For any issue with a reservation, the Client should first contact the Seller to seek an amicable resolution—either by completing the complaint form available on chateaudepommard.com, emailing care@chateaudepommard.com, or calling +33 (0)3 80 22 07 99. They may also communicate directly with their designated representative at the Château.
The Client may cancel or reschedule a reservation free of charge up to 24 hours before the scheduled appointment.
After this period, the service will be considered confirmed and due; if payment has been made, no refund will be issued.
A postponed tasting must take place within one year of the originally scheduled date.
The Seller cannot be held liable for any loss or damage resulting from cancellation or postponement due to circumstances beyond its control, such as:
XII. Indirect Damages
In the event of non-performance by the Seller, for any reason, the Seller’s liability shall be limited to the reimbursement of the service. It shall not cover any indirect damages claimed by the Client.
Indirect damages include, but are not limited to, loss of income, profits, interest, or business opportunities, and any loss resulting from the inability to carry out the tasting experience.
XIII. Legal Guarantee of Conformity
The legal guarantee of conformity covers the services offered by the Seller. If the item is found to be defective, substantially flawed, or not as described, the Seller will provide a full or partial refund.
The Seller reserves the right to request proof of non-conformity, including photographic evidence.
This legal guarantee is valid for a period of two years from the date of the tasting experience. After this period, the Seller reserves the right to deny compensation.
These provisions apply only to services purchased directly from the Seller.
XIV. Professional Liability Insurance
The Seller confirms it is insured with AXA Assurances IARD Mutuelle, represented by O. Mouquet and P. & M. Mathieu, general agents based at 5 rue du Faubourg Nicolas, 21200 Beaune, France.
They may be contacted by phone at +33 (0)3 80 22 73 28 or by email at agence3m@axa.fr.
XV. Liability and Governing Law
These General Terms and Conditions of Sale are governed by French law.
The language in which this contract is written and recorded is French; any translation is provided for informational purposes only.
In the event of a dispute, the Client shall first contact the Seller to seek an amicable resolution.
If no agreement is reached, the Court of Dijon shall have exclusive jurisdiction over any disputes relating to the application of these Terms and Conditions, without prejudice to the Seller’s right to bring the matter before another competent court, and except in cases where the French Code of Civil Procedure determines jurisdiction.
I. General Provisions
These General Terms and Conditions of Sale define, without restriction or reservation, the contract between CHÂTEAU DE POMMARD, a simplified joint-stock company (SAS) with a share capital of €61,028.00, whose registered office is located at 15 rue Marey-Monge, 21630 Pommard, registered with the Dijon Trade and Companies Register under SIREN number 517 220 075, with intra-community VAT number FR28 517 220 075, hereinafter referred to as “the Seller,” and any natural person, hereinafter referred to as “the Client,” wishing to purchase wines directly at Château de Pommard.
Any order implies full and unconditional acceptance by the Client of these General Terms and Conditions of Sale, which take precedence over any other general or specific conditions not expressly approved by the Seller. The Seller reserves the right to modify these terms and conditions at any time until the order has been validated.
II. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the French Public Health Code prohibit the sale of alcohol to minors. Any person purchasing alcohol from the Seller undertakes to be at least 18 years of age on the date of purchase.
III. Prices
Prices are expressed in euros, inclusive of all taxes (VAT included), based on the rate applicable on the day of the order. Any change in this rate may be reflected in the price of the items.
The Seller reserves the right to modify its prices at any time, it being understood that the price displayed on the day of the order will be the only price applicable to the Client.
Any promotional offers in force at the time of the order confirmation will be applied according to the displayed terms.
Prices do not include any shipping costs, customs duties, or formalities, which the Client shall bear if applicable.
Offers and prices are valid within the limits of the Client’s allocation and subject to availability. If a product becomes unavailable after the order is placed, the Client will be informed by post, email, or phone as soon as possible. The Seller will then offer either a product of similar quality and price, the option to wait for restocking, or the cancellation and refund of the unavailable product. If payment has already been made, the Seller undertakes to reimburse the Client within 30 business days upon receipt of the necessary refund information.
IV. Transfer of Ownership
Products sold remain the property of the Seller until full payment of the order and delivery or shipment of the goods. In the case of deferred payment, the product(s) remain the Seller’s property until full payment has been received, even in the event of insolvency proceedings against the Client, pursuant to Articles L.621-28 et seq. of the French Commercial Code.
Products will only be handed over or shipped to the Client once full payment has been received, unless otherwise agreed between the parties.
V. Terms of Payment
Full payment must be made:
Payment may be made by the following methods:
The Seller reserves the right to request specific information from the Client, including credit card number and expiration date, billing address, and/or shipping details.
For more information about data management, please consult our Privacy Policy on chateaudepommard.com.
The Client declares and guarantees that they are legally authorized to use any credit card or other payment method in connection with the purchase and that the information provided to the Seller is accurate and complete.
The Seller may use third-party services to facilitate payment and purchase. By submitting information, the Client authorizes the Seller to transmit such data to these third parties, in accordance with the Seller’s Privacy Policy.
No discount will be granted for early payment.
The Seller reserves the right to refuse or unilaterally cancel any order if fraud, unauthorized, or illegal transactions are suspected.
All orders will be fulfilled subject to stock availability.
VI. Non-Payment
The Seller reserves the right to refuse to fulfill an order from any Client who has not fully or partially paid for a previous order, or in the case of a last unpaid order, whether partially or entirely, or if a dispute is ongoing with the Client.
VII. Late Payment Penalties
The Client must pay for their order within the time agreed upon with the Seller.
If the Client fails to meet these deadlines, late payment penalties will apply from the first day of delay, without prior notice.
Notification of these penalties will be sent to the Client by post or email.
Late payment penalties consist of:
The delay period is calculated from the day following the maximum agreed payment date.
VIII. Order Confirmation
An order is considered confirmed once full payment has been received; a confirmation email will then be sent to the Client at the email address provided.
It is the Client’s responsibility to provide a valid billing address, delivery address, phone number, and email address for order confirmation. If, upon review, the Client notices any inaccuracies, they must contact the Seller immediately to correct them.
The Seller cannot be held liable for delivery issues or costs resulting from incorrect information.
Order confirmation implies full and unconditional acceptance of these General Terms and Conditions of Sale by the Client, acknowledgment of having read them, and waiver of any purchase conditions not stated herein.
IX. Shipping
Orders placed directly at the Château are either:
Wine shipments are made by mail or express delivery, exclusively to the address indicated on the order form. The Seller cannot guarantee any address changes after order confirmation. The Seller will make every effort to ensure delivery within a reasonable time, but cannot be held responsible for delays beyond its control.
Shipments will be made within a reasonable period following full order validation and payment, unless otherwise agreed.
Any order delivered outside France may be subject to applicable taxes and customs duties upon delivery. Such taxes and duties are the Client’s responsibility. The Seller is not obliged to check or inform the Client about applicable duties. Clients should contact local authorities for information.
For deliveries to the United States of America, the recipient must be over 21 years old. ID may be required upon delivery.
Suppose a parcel is returned due to incorrect information provided by the Client and/or the Client’s failure to collect it. In that case, the Seller reserves the right to charge handling fees covering return and customs costs: €50 outside the EU and €15 within the EU. Upon notification of return, the Seller will contact the Client to offer either:
The Seller shall not be held liable for loss, damage, error, or delivery failure arising from causes beyond its control, including:
X. Product Inspection
Upon delivery, the Client must check the goods and, in the case of visible damage, refuse the delivery and have it returned to the Seller. The Client must clearly note the damages on the carrier’s delivery slip. A copy of this document, along with the reason for refusal, must be sent to the Seller within 48 hours using the online contact form.
The Seller strongly advises the Client to take photos of the damaged parcel and send them to customer service.
By accepting delivery, the Client acknowledges receipt of the product.
XI. Returns and Cancellations
For any issue with their order, the Client should first contact the Seller to seek an amicable solution, either via the complaint form available on chateaudepommard.com, by email at care@chateaudepommard.com, or by phone at +33 (0)3 80 22 07 99. The parties will then agree on the terms for exchange/, return, and/or cancellation.
The Client has between 2 and 5 years from receipt of the wine bottles to request an exchange, return, or cancellation in the event of a product defect, in accordance with legal warranties (see Sections XIII. Legal Warranty of Conformity & XIV. Warranty Against Hidden Defects).
If the Client wishes to return a parcel for any reason other than the original reason, they must contact the Seller to make the request. The Seller reserves the right to refuse or not refund the Client and/or to charge any transport costs incurred.
Due to legal restrictions on alcohol transport, the Seller will handle the return of goods. Depending on the reason for return, the Seller reserves the right to charge handling fees covering return and customs costs, set at €50 outside the EU and €15 within the EU.
Wine bottles must be returned intact, unopened, in their original condition and packaging, including all accessories, no later than 14 days after the cancellation request, to the following address (unless otherwise indicated by the Seller):
Château de Pommard SAS, 6 rue Jean-François Champollion, 21200 Beaune, France.
If cancellation is made within the specified timeframe, only the price of the product(s) and standard delivery charges (if any) will be refunded. Any additional costs related to express delivery will be at the Client’s expense.
Refunds will be made using the agreed payment method within 14 business days of receipt and verification of the products. If the product(s) or proof of shipment are not returned within the required time, the Seller reserves the right to delay the refund until receipt. Incomplete or damaged items will not be exchanged or refunded.
XII. Indirect Damages
In case of non-performance by the Seller, for any reason, the Seller’s liability shall be limited to the reimbursement of the product. It shall not extend to any indirect damages claimed by the Client, including loss of income, profits, interest, markets, or inability to use all or part of the goods.
XIII. Legal Warranty of Conformity
The legal warranty of conformity covers products sold by the Seller. If a product proves to be defective, presents a major flaw, or fails to match its description, the Seller must replace it at no additional charge. If replacement is impossible or cannot be completed within a reasonable timeframe without causing significant inconvenience to the Client, the Seller will offer a full or partial refund.
The Seller reserves the right to request proof of non-conformity, such as photos.
This legal warranty applies for a period of 2 years from the date of receipt of the product. After this period, the Seller reserves the right not to compensate the Client.
These provisions apply only to products purchased directly from the Seller.
XIV. Warranty Against Hidden Defects
The legal warranty also covers products sold by the Seller against hidden defects. If a product, at the time of purchase, has a defect that makes it unsuitable for its intended use or significantly reduces its utility, the Seller must replace it free of charge. If replacement is impossible or cannot be done within a reasonable time, the Seller will offer a full or partial refund.
The Client must prove the existence of the hidden defect.
This warranty applies for 2 years from the date of discovery of the defect, and no later than 5 years from the date of receipt of the goods.
XV. Liability and Applicable Law
These General Terms and Conditions of Sale are governed by French law. The language of record for this contract is French; any translation is provided for information purposes only.
In the event of a dispute, the Client must first contact the Seller to seek an amicable resolution. If no agreement is reached, the Dijon courts shall have sole jurisdiction for any dispute relating to the application of these General Terms and Conditions of Sale, without prejudice to the Seller’s right to bring action before another competent jurisdiction, and except where jurisdiction is determined otherwise by the French Code of Civil Procedure.
I. General Provisions
These General Terms and Conditions of Sale define, without restriction or reservation, the contract between the company CHÂTEAU DE POMMARD, SAS with a share capital of €61,028.00, whose registered office is located at 15 rue Marey-Monge, 21630, Pommard, registered with the Dijon Trade and Companies Register under SIREN number 517 220 075, with the intra-community VAT number FR28 517 220 075, hereinafter referred to as “the Seller,” and any legal entity, hereinafter referred to as “the Client,” wishing to purchase wines directly from Château de Pommard.
Any order implies the Client’s unconditional acceptance of the General Terms and Conditions of Sale, which take precedence over any other general or specific terms not expressly authorized by the Seller. The Seller reserves the right to adapt or modify the terms and conditions until the order is confirmed.
II. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the Public Health Code prohibit the sale of alcohol to minors. Any person purchasing alcohol from the Seller represents and warrants that they are at least 18 years old on the date of purchase.
III. Prices
Displayed prices are quoted in euros, excluding VAT, and do not include VAT applicable at the time of the order. Depending on the destination of the wines, VAT will be applied when the invoice is issued.
The Seller reserves the right to change its prices at any time, it being understood that the price displayed on the day of the order will be the only one applicable to the Client.
Any promotional offers in effect at the time of the order will be applied according to the displayed terms.
The indicated prices do not include potential shipping costs, customs duties, and formalities, which will be charged to the Client.
Offers and prices are valid according to the Client’s allocation and subject to availability. If a product is no longer available after the order is placed, the Client will be informed by postal mail, email, or telephone as soon as possible. The Seller will then offer a product of similar quality and price, or the option to wait until stock is replenished, or a cancellation and refund for the missing product. If payment has already been made, the Seller undertakes to refund the Client within 30 working days of receiving the necessary information for reimbursement.
IV. Transfer of Ownership
Products sold will only become the property of the Client after full payment of the order. In the case of deferred payment, the product(s) will remain the property of the Seller until full payment has been received in accordance with these contractual terms, even in the event of insolvency proceedings against the Client, pursuant to Articles L. 621-28 et seq. of the French Commercial Code.
Products will be delivered to the Client in accordance with the terms agreed upon between the Seller and the Client.
If products are delivered to the Client before full payment is made, the Client will still be responsible for the goods (including safety and storage).
V. Payment Terms
As a general rule, full payment must be made upon delivery of the order.
By mutual agreement with the Seller, the Client may be eligible for alternative payment arrangements. These will be clearly defined between the parties at the conclusion of the contract.
Payment can be made by the following means:
The Seller reserves the right to request specific information from the Client, including the credit card number, expiration date, billing address, intra-community VAT number, and any other information related to the shipment of goods.
For more information on data management, please consult our Privacy Policy on chateaudepommard.com.
The Client represents and warrants that they have the legal right to use any credit card or other payment method for any purchase and that the information provided to the Seller is true, accurate, and complete.
The Seller may use third-party services to facilitate payment and purchases. By submitting their information, the Client authorizes the Seller to share it with these third parties in accordance with its Privacy Policy.
No discount will be granted for early payment.
The Seller reserves the right to refuse or unilaterally cancel an order if fraud or an unauthorized or illegal transaction is suspected.
All orders will be fulfilled subject to available stock.
VI. Non-Payment
The Seller reserves the right to refuse to fulfill an order placed by the Client if the order has not been fully or partially paid, OR in the case of a previous unpaid order, in whole or in part, OR in the case of an ongoing dispute with the Client.
VII. Late Payment Penalties
The Client must pay for their order within the deadlines agreed upon when the contract was established with the Seller.
The Client who fails to meet these deadlines will be subject to late payment penalties from the first day of late payment, without notification.
The enforceability of these penalties will be notified to the Client by postal mail or email.
Late payment penalties are calculated as follows:
The number of late days is calculated from the day following the maximum payment date agreed between the Seller and the Client.
VIII. Order Confirmation
An order is considered confirmed once full payment has been received.
It is the Client’s responsibility to provide a billing address, a delivery address, an intra-community VAT number if applicable, a phone number, and a valid email address for order confirmation. If, after verification, the Client finds an inaccuracy in any of this information, they must immediately contact the Seller to correct it.
The Seller cannot be held responsible for any delivery issues or costs resulting from the provision of incorrect information.
Order confirmation implies the Client’s full and unconditional acceptance of these General Terms and Conditions of Sale, acknowledgment of having read them, and waiver of their own purchasing conditions or any conditions not mentioned herein.
IX. Shipping
Wine orders are shipped in accordance with the terms agreed upon between the Client and the Seller.
If the Seller handles wine shipment, it will be carried out exclusively by mail or express delivery to the address specified on the order form. The Seller cannot guarantee changes to the address made after order confirmation. The Seller will do its best to ensure delivery within a reasonable time, but cannot be held liable for delays beyond its control.
Orders delivered outside France may be subject to applicable taxes and customs duties imposed upon arrival. These costs are the responsibility of the Client. The Seller is not required to verify or inform the Client of applicable taxes or customs duties. The Client may contact the relevant authorities for this information.
For deliveries to the United States, the recipient must be over 21 years old. Identification may be requested upon delivery.
If the parcel is returned by the carrier due to incorrect information provided by the Client and/or if the Client fails to collect it, the Seller reserves the right to charge the Client return handling fees, including customs duties if applicable.
The Seller cannot be held responsible for losses, damages, errors, or delivery failures resulting from circumstances beyond its control, such as:
If the Client handles wine shipment, the Seller will prepare the order and deliver it to the carrier chosen by the Client at its warehouse located at 6 Avenue Jean-François Champollion, 21200 Beaune. The Client will then be responsible for the entire order delivered.
X. Product Inspection
Upon delivery, the Client must inspect the goods and, in case of apparent damage, refuse them and return them to the Seller. The Client must clearly indicate the damages on the carrier’s delivery note. A copy, including reasons for refusal, must be sent to the Seller within 48 hours via the online contact form.
The Seller strongly advises the Client to take photos of the damaged package and send them to customer service.
By accepting delivery from the carrier, the Client acknowledges receipt of the product.
XI. Returns and Cancellations
For any issue related to their order, the Client must first contact the Seller to find an amicable solution. They should contact the wine advisor with whom the contract was concluded.
The Client has 2 to 5 years from receipt of the wine bottles to request an exchange, return, or cancellation if the product is defective, in accordance with legal warranties (see XIII. Legal Conformity Warranty & XIV. Legal Warranty for Hidden Defects).
The Client must contact the Seller before taking any other action and coordinate directly with the wine advisor. The parties will agree on the terms of exchange, return, or cancellation.
Due to legal restrictions on alcohol transport, the Seller may organize the return of goods. Depending on the origin of the return request, the Seller may charge the Client return handling fees, which cover the return and any applicable customs duties.
Wine bottles must be returned intact, in their original condition, unopened, and in the original packaging, including all accessories, no later than 14 days after the cancellation request is made to: Château de Pommard SAS, 6 rue Jean-François Champollion, 21200 Beaune, France, unless otherwise specified by the Seller.
If cancelled within the specified timeframe, only the product price and standard delivery charges (if applicable) will be refunded. Any additional cost for express delivery chosen by the Client will remain the Client’s responsibility and will not be refunded.
Refunds will be made using the payment method agreed upon by the parties within 14 working days of receipt and verification of the products. If products are not returned or proof of shipment is not provided within the required timeframe, the Seller reserves the right to delay the refund until receipt of the returned products. Incomplete or damaged items cannot be exchanged or returned for a refund.
XII. Indirect Damages
In case of failure by the Seller to fulfill its obligations, regardless of the cause, the Seller is only liable for reimbursement of the product and not for any indirect damages claimed by the Client. Indirect damages include loss of income, profits, interest, markets, or any loss related to the inability to use all or part of the shipment.
XIII. Legal Conformity Warranty
The legal warranty of conformity covers products offered by the Seller. If found defective, presenting a major defect, or not matching their description, the Seller must replace them free of charge. If replacement is not possible, or cannot be done within a reasonable time without significant inconvenience to the Client, the Seller will offer a full or partial refund.
The Seller reserves the right to request proof of non-conformity, including photos.
The legal warranty lasts 2 years from the date of receipt of the product. Beyond this period, the Seller reserves the right not to provide compensation.
These rules apply only to products purchased directly from the Seller.
XIV. Legal Warranty for Hidden Defects
The legal warranty covers products offered by the Seller for defects that are not apparent upon inspection. Suppose defects are discovered that could not have been detected at the time of purchase and render the product unsuitable or significantly reduce its usability. In that case, the Seller must replace them free of charge. If replacement is not possible, or cannot be done within a reasonable time without significant inconvenience to the Client, the Seller will offer a full or partial refund.
The Client must prove the existence of the hidden defect.
The warranty period is 2 years from the discovery of the defect, but no more than 5 years from the date of receipt of the goods.
The hidden defect warranty applies only to Clients outside their area of expertise.
XV. Liability and Applicable Law
These General Terms and Conditions of Sale are governed by French law. This contract was executed in French; any translation is provided for informational purposes only.
In the event of a dispute, the Client must first contact the Seller to seek a mutually amicable solution. If no agreement is reached, the Dijon Court shall have exclusive jurisdiction for any dispute arising from the application of these General Terms and Conditions of Sale, without prejudice to the Seller initiating proceedings in another competent jurisdiction, and except for individuals for whom the Civil Procedure Code determines competent courts.
I. General Provisions
These General Terms and Conditions of Sale define, without restriction or reservation, the contract between the company Château de Pommard SAS, with a share capital of €61,028.00, whose registered office is located at 15 rue Marey-Monge, 21630, Pommard, registered with the Dijon Trade and Companies Register under SIREN number 517 220 075, with intra-community VAT number FR28 517 220 075, hereinafter referred to as “the Seller,” and any individual, hereinafter referred to as “the Client,” wishing to make a remote purchase of wines.
Any order implies the Client’s unconditional acceptance of the General Terms and Conditions of Sale, which take precedence over any other general or specific terms not expressly authorized by the Seller. The Seller reserves the right to adapt or modify the terms and conditions until the order is confirmed.
II. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the Public Health Code prohibit the sale of alcohol to minors. Any person purchasing alcohol from the Seller represents and warrants that they are at least 18 years old on the date of purchase.
III. Prices
Prices are displayed in euros, including VAT, based on the VAT rate applicable on the day of the order. Any change in the rate may be reflected in the product prices.
The Seller reserves the right to change prices at any time, it being understood that the price displayed on the day of the order will be the only one applicable to the Client.
Any promotional offers in effect at the time of the order will be applied according to the displayed terms.
The indicated prices do not include potential shipping costs, customs duties, and formalities, which will be charged to the Client.
Offers and prices are valid according to the Client’s allocation and subject to availability. If a product is no longer available after the order is placed, the Client will be informed by postal mail, email, or telephone as soon as possible. The Seller will then offer a product of similar quality and price, or the option to wait until stock is replenished, or a cancellation and refund for the missing product. If payment has already been made, the Seller undertakes to refund the Client within 30 working days of receiving the necessary information for reimbursement.
IV. Transfer of Ownership
Products sold will only become the property of the Client after full payment of the order and delivery of the goods. In the case of deferred payment, the product(s) will remain the property of the Seller until full payment has been received in accordance with these General Terms and Conditions of Sale, even in the event of insolvency proceedings against the Client, pursuant to Articles L. 621-28 et seq. of the French Commercial Code.
Products will only be shipped to the Client after full payment has been received.
V. Payment Terms
Full payment must be made at the time of reservation or, at the latest, within 30 days of the invoice issue date.
Payment can be made by the following means:
For transfers in any other currency, the Seller will collect payment in euros on the Château de Pommard SAS account, unless otherwise expressly notified.
The Seller reserves the right to request specific information from the Client, including credit card number and expiration date, billing address, and/or any information related to the shipment of goods.
For more information on data management, please consult our Privacy Policy at chateaudepommard.com.
The Client represents and warrants that they have the legal right to use any credit card or other payment method for any purchase and that the information provided to the Seller is accurate and complete.
The Seller may use third-party services to facilitate payment and purchases. By submitting information, the Client authorizes the Seller to share it with these third parties in accordance with the Seller’s Privacy Policy.
No discount will be granted for early payment.
The Seller reserves the right to refuse or unilaterally cancel an order if fraud or an unauthorized or illegal transaction is suspected.
All orders will be fulfilled subject to available stock.
VI. Non-Payment
The Seller reserves the right to refuse to fulfill an order if the Client has not fully or partially paid for it, OR in the case of a previous unpaid order, in whole or in part, OR in the case of an ongoing dispute with the Client.
VII. Late Payment Penalties
The Client must pay for their order within the deadlines agreed upon when the contract was established with the Seller.
The Client who fails to meet these deadlines will be subject to late payment penalties from the first day of delay.
The enforceability of these penalties will be notified to the Client by postal mail or email.
Late payment penalties are calculated as follows:
The number of late days is calculated from the day following the maximum payment date agreed between the Seller and the Client.
VIII. Order Confirmation
An order is considered confirmed once full payment has been received; a confirmation email is sent to the Client at the provided email address.
It is the Client’s responsibility to provide a billing address, delivery address, phone number, and valid email address for order confirmation. If any information is incorrect, the Client must contact the Seller immediately to correct it.
The Seller cannot be held responsible for delivery problems or costs resulting from incorrect information.
Order confirmation implies the Client’s full and unconditional acceptance of these General Terms and Conditions of Sale, acknowledgment of having read them, and waiver of their own purchasing conditions or any conditions not mentioned herein.
IX. Shipping
Wine bottles are shipped by mail or express delivery exclusively to the address on the order form. The Seller cannot guarantee changes to the address made after order confirmation. The Seller will do its best to ensure delivery within a reasonable time, but cannot be held liable for delays beyond its control.
Orders delivered outside France may be subject to taxes and customs duties imposed upon delivery. These costs are the responsibility of the Client. The Seller is not required to verify or inform the Client of applicable taxes or customs duties. The Client may contact the relevant authorities for this information.
For deliveries to the United States, the recipient must be over 21 years old. Identification may be requested upon delivery.
If the parcel is returned by the carrier due to incorrect information provided by the Client and/or if the Client fails to collect it, the Seller reserves the right to charge the Client return handling fees covering return and customs duties, set at €50 outside the European Union and €15 within the EU. Upon receipt of return information, the Seller will contact the Client to propose either:
The Seller cannot be held responsible for losses, damages, errors, or delivery failures resulting from circumstances beyond its control, such as:
X. Product Inspection
Upon delivery, the Client must inspect the goods and, in case of apparent damage, refuse them and return them to the Seller. The Client must clearly indicate the damages on the carrier’s delivery note. A copy, including reasons for refusal, must be sent to the Seller within 48 hours via the online contact form.
The Seller strongly advises the Client to take photos of the damaged package and send them to customer service.
By accepting delivery from the carrier, the Client acknowledges receipt of the product.
XI. Right of Withdrawal
The Client has a 14-day withdrawal period starting the day after delivery to return, exchange, or cancel the order without penalty. They should first contact the Seller via the online form at chateaudepommard.com, email at care@chateaudepommard.com, or by phone at +33 3 80 22 07 99.
The Seller reserves the right to refuse withdrawal if the product has been personalized.
XII. Returns and Cancellations
For any issues with the order, the Client should first contact the Seller to seek an amicable solution. This can be done by contacting their wine advisor directly, using the online form at chateaudepommard.com, emailing care@chateaudepommard.com, or by phone at +33 3 80 22 07 99. The parties will agree on the terms of exchange, return, or cancellation.
The Client has 2 to 5 years from receipt of the wine bottles to request an exchange, return, or cancellation, as per legal warranties (see XIV. Legal Conformity Warranty & XV. Legal Warranty for Hidden Defects).
If the Client wishes to return the parcel for any reason other than the stated reason, they must contact the Seller. The Seller reserves the right to refuse and not refund, and/or charge any transport fees incurred as a result of the request.
Due to legal restrictions on alcohol transport, the Seller will ensure the return of goods. Depending on the origin of the return request, the Seller reserves the right to charge return handling fees, which cover return and customs duties, set at €50 outside the EU and €15 within the EU.
Wine bottles must be returned intact, in their original condition, unopened, and in the original packaging, including all accessories, within 14 days of the cancellation request being made to Château de Pommard SAS, 6 rue Jean-François Champollion, 21200 Beaune, France.
If cancelled within the specified timeframe, only the product price and standard delivery charges (if applicable) will be refunded. Any additional cost for express delivery chosen by the Client will remain the Client’s responsibility and will not be refunded.
Refunds will be made using the agreed payment method within 14 working days of receipt and verification of the products. If products are not returned or proof of shipment is not provided within the required timeframe, the Seller reserves the right to delay the refund until receipt of the returned products. Incomplete or damaged items cannot be exchanged or returned for a refund.
XIII. Indirect Damages
In case of failure by the Seller to fulfill its obligations, regardless of the cause, the Seller is only liable for reimbursement of the product and not for any indirect damages claimed by the Client, including loss of income, profits, interest, markets, or any loss related to the inability to use all or part of the shipment.
XIV. Legal Conformity Warranty
Products offered by the Seller are covered by the legal warranty of conformity. If found defective, presenting a significant defect, or not matching their description, the Seller must replace them free of charge. If replacement is not possible or cannot be completed within a reasonable timeframe without causing major inconvenience to the Client, the Seller will offer a full or partial refund.
The Seller reserves the right to request proof of non-conformity, including photos.
The legal warranty lasts 2 years from the date of receipt of the product. Beyond this period, the Seller reserves the right not to provide compensation.
These rules apply only to products purchased directly from the Seller.
XV. Legal Warranty for Hidden Defects
The legal warranty covers products offered by the Seller for defects that are not apparent upon inspection. Suppose defects are discovered that could not have been detected at the time of purchase and render the product unsuitable or significantly reduce its usability. In that case, the Seller must replace them free of charge. If replacement is not possible or cannot be completed within a reasonable timeframe without causing major inconvenience to the Client, the Seller will offer a full or partial refund.
The Client must prove the existence of the hidden defect.
The warranty period is 2 years from the discovery of the defect, but no more than 5 years from the date of receipt of the goods.
XVI. Professional Liability Insurance
The Seller certifies that they are insured with AXA Assurances IARD Mutuelle, represented by O. Mouquet and P. & M. Mathieu, general agents based at 5 rue du Faubourg Nicolas, 21200 Beaune, France, reachable by phone at +33 3 80 22 73 28 or by email at agence3m@axa.fr.
XVII. Liability and Applicable Law
These General Terms and Conditions of Sale are governed by French law. This contract was executed in French; any translation is provided for informational purposes only.
In the event of a dispute, the Client should first contact the Seller to seek an amicable solution and may utilize a consumer mediator.
If no agreement is reached, the Dijon Court shall have exclusive jurisdiction for any dispute arising from the application of these General Terms and Conditions of Sale, without prejudice to the Seller initiating proceedings in another competent jurisdiction, except for individuals for whom competent courts are determined by the Civil Procedure Code.
I. General Provisions
These General Terms and Conditions of Sale define, without restriction or reservation, the contract between the company CHÂTEAU DE POMMARD, a SAS with a share capital of €61,028.00, whose registered office is located at 15 rue Marey-Monge, 21630, Pommard, registered with the Dijon Trade and Companies Register under SIREN number 517 220 075, with intra-community VAT number FR28 517 220 075, hereinafter referred to as “the Seller,” and any legal entity, hereinafter referred to as “the Client,” wishing to make a remote purchase of wines.
Any order implies the Client’s unconditional acceptance of the General Terms and Conditions of Sale, which take precedence over any other general or specific terms not expressly authorized by the Seller. The Seller reserves the right to adapt or modify the terms and conditions until the order is confirmed.
II. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the Public Health Code prohibit the sale of alcohol to minors. Any person purchasing alcohol from the Seller represents and warrants that they are at least 18 years old on the date of purchase.
III. Prices
Prices are displayed in euros excluding VAT and do not include the VAT applicable on the date of the order. VAT will be applied according to the destination of the wines when issuing the invoice.
The Seller reserves the right to change prices at any time, it being understood that the price displayed on the day of the order will be the only one applicable to the Client.
Any promotional offers in effect at the time of the order will be applied according to the displayed terms.
The indicated prices do not include potential shipping costs, customs duties, and formalities, which will be charged to the Client.
Offers and prices are valid according to the Client’s allocation and subject to availability. If a product is no longer available after the order is placed, the Client will be informed by postal mail, email, or telephone as soon as possible. The Seller will then offer a product of similar quality and price, or the option to wait until stock is replenished, or a cancellation and refund for the missing product. If payment has already been made, the Seller undertakes to refund the Client within 30 working days of receiving the necessary information for reimbursement.
IV. Transfer of Ownership
Products sold will only become the property of the Client after full payment of the order. In the case of deferred payment, the product(s) will remain the property of the Seller until full payment has been received in accordance with these contractual terms, even in the event of insolvency proceedings against the Client, pursuant to Articles L. 621-28 et seq. of the French Commercial Code.
Products will be delivered to the Client in accordance with the terms agreed upon between the Seller and the Client.
If products are delivered to the Client before full payment of the order, the Client remains responsible for the goods (including security and storage).
V. Payment Terms
In principle, full payment must be made upon delivery of the order.
By mutual agreement with the Seller, the Client may be eligible for alternative payment terms. These will be clearly defined between the parties upon conclusion of the contract.
Payment can be made by the following means:
The Seller reserves the right to request specific information from the Client, including the credit card number, credit card expiration date, billing address, intra-community VAT number, and any other information related to the shipment of goods.
For more information on data management, please consult our Privacy Policy at chateaudepommard.com.
The Client represents and warrants that they have the legal right to use any credit card or other payment method for any purchase and that the information provided to the Seller is accurate and complete.
The Seller may use third-party services to facilitate payment and purchases. By submitting information, the Client authorizes the Seller to share it with these third parties in accordance with the Seller’s Privacy Policy.
No discount will be granted for early payment.
The Seller reserves the right to refuse or unilaterally cancel an order if fraud or an unauthorized or illegal transaction is suspected.
All orders will be fulfilled subject to available stock.
VI. Non-Payment
The Seller reserves the right to refuse to fulfill an order if the Client has not fully or partially paid for it, OR in the case of a previous unpaid order, in whole or in part, OR in the case of an ongoing dispute with the Client.
VII. Late Payment Penalties
The Client must pay for their order within the deadlines agreed upon when the contract was established with the Seller.
The Client who fails to meet these deadlines will be subject to late payment penalties from the first day of delay.
The enforceability of these penalties will be notified to the Client by postal mail or email.
Late payment penalties are calculated as follows:
The number of late days is calculated from the day following the maximum payment date agreed between the Seller and the Client.
VIII. Order Confirmation
An order is considered confirmed once full payment has been received.
It is the client’s responsibility to provide a billing address, delivery address, intra-community VAT number (if applicable), phone number, and a valid email address for order confirmation. If any information is incorrect, the Client must contact the Seller immediately to correct it.
The Seller cannot be held responsible for delivery problems or costs resulting from incorrect information.
Order confirmation implies the Client’s full and unconditional acceptance of these General Terms and Conditions of Sale, acknowledgment of having read them, and waiver of their own purchasing conditions or any conditions not mentioned herein.
IX. Shipping
Wine orders are shipped in accordance with the terms agreed upon between the Client and the Seller.
If the Seller manages the shipment of wine bottles, it is done exclusively by mail or express delivery to the address specified on the order form. The Seller cannot guarantee changes to the address made after order confirmation. The Seller will do its best to ensure delivery within a reasonable time, but cannot be held liable for delays beyond its control.
Orders delivered outside France may be subject to taxes and customs duties imposed upon delivery. These costs are the responsibility of the Client. The Seller is not required to verify or inform the Client of applicable taxes or customs duties. The Client may contact the relevant authorities for this information.
For deliveries to the United States, the recipient must be over 21 years old. Identification may be requested upon delivery.
If the parcel is returned by the carrier due to incorrect information provided by the Client and/or if the Client fails to collect it, the Seller reserves the right to charge the Client return handling fees, which cover the return and, if applicable, customs duties.
The Seller cannot be held responsible for losses, damages, errors, or delivery failures resulting from circumstances beyond its control, such as:
Suppose the Client manages the shipment of wine bottles. In that case, the Seller will prepare the order and hand it over to the carrier chosen by the Client at its warehouse located at 6 Avenue Jean-François Champollion, 21200 Beaune. The Client will then be responsible for the entire order that has been handed over.
X. Product Inspection
Upon delivery, the Client must inspect the goods and, in case of apparent damage, refuse them and return them to the Seller. The Client must clearly indicate the damages on the carrier’s delivery note. A copy, including reasons for refusal, must be sent to the Seller within 48 hours via the online contact form on chateaudepommard.com or by contacting the wine advisor involved in the transaction.
The Seller strongly advises the Client to take photos of the damaged package and send them to customer service.
By accepting delivery from the carrier, the Client acknowledges receipt of the product.
XI. Right of Withdrawal
The Client has a 14-day withdrawal period, starting the day after delivery, to return, exchange, or cancel the order without penalty, provided the sale is not part of the Client’s core business and the company has fewer than five employees.
The Client should first contact the Seller, either via the wine advisor who concluded the sale, or by using the online form on chateaudepommard.com, emailing care@chateaudepommard.com, or by phone at +33 3 80 22 07 99.
The Seller reserves the right to refuse withdrawal if the product has been personalized.
XII. Returns and Cancellations
For any issue with the order, the Client should first contact the Seller to seek an amicable solution by contacting the wine advisor with whom the contract was concluded. The parties will agree on the terms of exchange, return, or cancellation.
The Client has 2 years from receipt of the wine bottles to request an exchange, return, or cancellation, as per legal warranties (see XIV. Legal Conformity Warranty & XV. Legal Warranty for Hidden Defects).
Due to legal restrictions on alcohol transport, the Seller may arrange the return of goods. Depending on the origin of the return request, the Seller reserves the right to charge return handling fees, which cover the return and, if applicable, customs duties.
Wine bottles must be returned intact, in their original condition, unopened, and in the original packaging, including all accessories, within 14 days of the cancellation request being made to Château de Pommard SAS, 6 rue Jean-François Champollion, 21200 Beaune, France.
If cancelled within the specified timeframe, only the product price and standard delivery charges (if applicable) will be refunded. Any additional cost for express delivery chosen by the Client will remain the Client’s responsibility and will not be refunded.
Refunds will be made using the agreed payment method within 14 working days of receipt and verification of the products. If products are not returned or proof of shipment is not provided within the required timeframe, the Seller reserves the right to delay the refund until receipt of the returned products. Incomplete or damaged items cannot be exchanged or returned for a refund.
XIII. Indirect Damages
In case of failure by the Seller to fulfill its obligations, regardless of the cause, the Seller is only liable for reimbursement of the product and not for any indirect damages claimed by the Client, including loss of income, profits, interest, markets, or any loss related to the inability to use all or part of the shipment.
XIV. Legal Conformity Warranty
Products offered by the Seller are covered by the legal warranty of conformity. If found defective, presenting a significant defect, or not matching their description, the Seller must replace them free of charge. If replacement is not possible or cannot be completed within a reasonable timeframe without causing significant inconvenience to the Client, the Seller will offer a full or partial refund.
The Seller reserves the right to request proof of non-conformity, including photos.
The legal warranty lasts 2 years from the date of receipt of the product. Beyond this period, the Seller reserves the right not to provide compensation.
These rules apply only to products purchased directly from the Seller.
XV. Legal Warranty for Hidden Defects
Products offered by the Seller are covered by the legal warranty for hidden defects. Suppose defects are discovered that could not have been detected at the time of purchase and render the product unsuitable or significantly reduce its usability. In that case, the Seller must replace them free of charge. If replacement is not possible or cannot be completed within a reasonable timeframe without causing significant inconvenience to the Client, the Seller will offer a full or partial refund.
The Client must prove the existence of the hidden defect.
The warranty period is 2 years from the discovery of the defect, but no more than 5 years from the date of receipt of the goods.
The legal warranty for hidden defects applies to the Client when the defect is outside their area of expertise.
XVI. Liability and Applicable Law
These General Terms and Conditions of Sale are governed by French law. This contract was executed in French; any translation is provided for informational purposes only.
In the event of a dispute, the Client should first contact the Seller to seek a mutually amicable solution. If no agreement is reached, the Dijon Court shall have exclusive jurisdiction for any dispute arising from the application of these General Terms and Conditions of Sale, without prejudice to the Seller initiating proceedings in another competent jurisdiction, except for individuals for whom the Civil Procedure Code determines competent courts.
I. General Provisions
These General Terms and Conditions of Sale define, without restriction or reservation, the contract between the company CHÂTEAU DE POMMARD, a simplified joint-stock company (SAS) with a share capital of €61,028.00, whose registered office is located at 15 rue Marey-Monge, 21630 Pommard, registered with the Dijon Trade and Companies Register under SIREN number 517 220 075, with intra-community VAT number FR28 517 220 075 and NDA 27210440721 (hereinafter referred to as “the Seller”), and any natural or legal person (hereinafter referred to as “the Client”) wishing to purchase one or more WSET Level 1, 2 or 3 training courses.
Any order implies full and unconditional acceptance by the Client of these General Terms and Conditions of Sale, which prevail over any other general or specific conditions not expressly agreed to by the Seller.
The Seller reserves the right to adapt or amend these terms and conditions until the order is confirmed.
II. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the French Public Health Code prohibit the sale of alcohol to minors.
Any person participating in a WSET session agrees to be at least 18 years old on the date of the session.
III. Prices
Prices are shown in euros, inclusive of all taxes (VAT included), based on the applicable rate as of the order date. Any change in the VAT rate may be reflected in the final price.
The Seller reserves the right to modify prices at any time; however, the price displayed on the day of the order shall be the only price applicable to the Client.
Any promotional offers valid at the time of order confirmation shall be applied according to the terms indicated.
Offers and prices are subject to the availability of places in the proposed sessions.
IV. Payment Terms
Full payment must be made before the start of the booked session, unless otherwise agreed upon in writing by the Seller.
Payment may be made by the following means:
The Seller reserves the right to request specific information from the Client, including credit card number and expiration date, billing address, and/or shipping details for educational materials.
For more information about how your data is managed, please refer to our Privacy Policy on chateaudepommard.com.
The Client represents and warrants that they have the legal right to use any payment method associated with the purchase and that all information provided to the Seller is accurate, complete, and up-to-date.
The Seller may use third-party services to facilitate payment and purchasing. By submitting this information, the Client authorizes the Seller to transmit it to such third parties, subject to the Seller’s Privacy Policy.
No discount will be granted for early payment.
The Seller reserves the right to unilaterally refuse or cancel an order if fraud or an unauthorized or illegal transaction is suspected.
All bookings are subject to availability.
V. Non-Payment
The Seller reserves the right to refuse entry to a Client on the day of the session if full payment has not been received.
If such a risk arises, the Client will be notified in advance.
If a previous order remains unpaid in whole or in part, or if there is an ongoing dispute with the Client, the Seller reserves the right to refuse a new booking.
VI. Late Payment Penalties
The Client must pay for the order within the agreed-upon timeframe. Failure to do so will result in late payment penalties starting from the first day of delay, without prior notice.
The Client will be informed of the penalty by mail or email.
Late payment penalties consist of:
The number of days of delay is calculated from the day following the agreed due date.
VII. Course Process
An order is confirmed once full payment has been received. Booking confirmations are sent via email to the address provided by the client during registration.
It is the Client’s responsibility to provide a valid email address.
Once the order is validated, the necessary educational materials (if any) will be sent.
It is the Client’s responsibility to provide valid delivery details and a phone number to ensure proper delivery.
WSET sessions take place exclusively at Château de Pommard and require prior reservation.
Courses are taught by independent professionals certified as WSET educators.
The curriculum and exam are defined by WSET and delivered in accordance with their official guidelines. Educational materials are also produced by WSET.
The Seller provides training culminating in an examination. The Seller cannot be held responsible for the Client’s failure to pass the exam.
VIII. Code of Conduct
WSET sessions are conducted in a friendly atmosphere; smart casual attire is appreciated.
The Seller reserves the right to refuse entry to any Client whose apparent intoxication could disrupt the session.
Wine samples are intentionally small, and spittoons are provided to allow participants to drive safely afterward.
The Seller expects Clients to be fit to drive after the session. Breathalyzers are available at the Château reception upon request.
Children and pets are not permitted during training sessions. The Seller does not provide childcare or pet care services; Clients must make their own arrangements.
Punctuality is essential. Clients are advised to arrive approximately 15 minutes before the start of the session. In the event of a delay, they must notify the Seller promptly.
Late arrival to an exam is considered an absence.
A resit session may be organized; it is the Client’s responsibility to request and attend it on time.
IX. Postponement and Cancellation
Any WSET booking is firm and final. The Client commits to being available for the reserved dates and times.
The WSET exam is an integral part of each course, and the Client is automatically registered for it.
Any postponement or cancellation request may impact course delivery and lead to cancellation for others if the minimum number of participants is no longer met.
The Client therefore agrees to limit such requests to cases of force majeure out of respect for other participants.
However, a booking may be postponed once per Client under the following conditions:
Beyond these deadlines, no postponement is possible, and the full course fee remains due.
If WSET updates the syllabus after the postponement, the Client will be responsible for covering the cost of new materials and shipping.
If a first postponement has already been granted, any further request may be accepted at the Seller’s discretion and will incur fees, regardless of the reason or timing.
Requests must be made by email to education@chateaudepommard.com.
Upon receipt, a new date will be proposed, subject to availability. If the new session’s price is higher, the Client must pay the difference.
It is not possible to postpone a course in a different language or at a different level once the materials have been shipped.
X. Right of Withdrawal
The Client has a 14-day withdrawal period from the day after registration to cancel the course without providing a reason.
Cancellation requests under this right must be sent by email to education@chateaudepommard.com.
If educational materials have been shipped, they must be returned intact and in their original packaging within 14 days of the cancellation request to:
ÉCOLE V, Château de Pommard, 15 rue Marey-Monge, 21630 Pommard, France.
Return shipping costs are the sole responsibility of the Client.
If the Client wishes to retain the materials, they will be invoiced for both the materials and shipping costs.
Refunds will be processed within 30 working days from receipt of all required information and returned materials in original condition.
Incomplete or damaged materials will result in a reduced refund amount.
If the course begins before the end of the withdrawal period, the participant expressly waives their right of withdrawal upon booking.
Beyond this period, cancellations are no longer possible. Only postponements are permitted under the terms described above.
Once training has begun, no refund (even partial) will be made in the event of absence or withdrawal.
Failure to attend the booked session is considered a cancellation, and the course fee remains due in full.
XI. Cancellation by the Seller
The Seller reserves the right to cancel a session if the minimum number of participants is not reached or due to circumstances beyond its control (unavailable room, instructor illness, force majeure, etc.).
The Client will be informed promptly by email, post, or phone.
In such cases, the Seller will offer the Client a new date at no additional cost. If no suitable date is available, the booking will be canceled and a full refund will be issued. The Client may keep any materials already received.
The Seller shall not be liable for any ancillary costs incurred (travel, accommodation, etc.).
If the training is partially delivered due to such events, the Client will only owe payment for the portion of training actually provided (pro rata temporis).
However, if a course is interrupted due to the client's inappropriate behavior, the full amount remains due.
XII. Indirect Damages
The Seller’s liability is limited to reimbursement of the product or service purchased.
The Seller shall not be held liable for any indirect damages, including loss of income, profit, interest, business opportunities, or the inability to exercise any right related to the training.
XIII. Legal Guarantee of Conformity
The training courses offered by the Seller are covered by the legal guarantee of conformity.
If they do not conform to their description, the Seller must reimburse the Client within a reasonable period.
The Seller may request proof of non-conformity, such as photographs.
The legal guarantee applies for a period of two years from the start of training. After this period, the Seller reserves the right to refuse compensation.
These rules apply only to courses purchased directly from the Seller.
XIV. Liability and Governing Law
These General Terms and Conditions of Sale are governed by French law.
The contract language is in French; any translation provided is for informational purposes only.
In the event of a dispute, the Client shall first contact the Seller to attempt to resolve the issue in an amicable manner.
If no agreement is reached, the Court of Dijon shall have exclusive jurisdiction over any dispute arising from the application of these Terms and Conditions, without prejudice to the Seller’s right to bring proceedings before any other competent court, except where jurisdiction is determined otherwise by the French Code of Civil Procedure.
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